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  1. Our philosophy is to offer stress free grooming experience for your dog. We pay special attention to older pets and pets with health issues.
    • Your pet's safety and comfort are our first priority
    • We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. This includes nail trimming in some situations.
    • Senior pets will be groomed for cleanliness and comfort.

  2. CANCELLATION POLICY
    • WE REQUIRE A 48 HOUR CANCELLATION NOTICE. THIS IS VERY IMPORTANT AS WE WORK BY ROUTE (PART OF TOWN) AND AMOUNT OF TIME ALLOTTED TO GROOM YOUR DOG. WE NEED THE 48 HOURS IN ORDER TO REARRANGE OUR SCHEDULE AND FIND A REPLACEMENT. FAILURE TO CALL 48 HOURS IN ADVANCE MAY RESULT IN A CHARGE OF $50 THAT MUST BE PAID PRIOR TO YOUR NEXT GROOMING APPOINTMENT. PLEASE UNDERSTAND THAT WE HAVE RESERVED THE TIME FOR YOU.
  3. Our minimum trip charge is $70 due to the rising costs of gas and the time involved to travel to a location.
  4. You, the dog owner, will advise us of any medical, physical, emotional issues , behavior problems, allergies, sensitivities, or pre-existing conditions.
  5. Appointments
    • We will arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groom. This includes traffic, weather, mechanical difficulties, spending more time with an older/younger dog or a difficult dog. The dog's safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control. You should plan to be available 30 minutes before and 30 minutes after the allotted time on a normal basis.

  6. Pricing varies for each dog and is determined by breed, size, services requested, and condition of your pet.
    • Additional charges apply for de-matting, de-shedding, excessive coat and flea treatments due to the additional time it takes.
    • Additional charges may apply due to the dog's temperament and behavior during the groom.
    • All Quotes are not final until the end of the grooming appointment. We just charge for our time and behavior of animal and condition of coat are dependent.

  7. Rover Done Over will not groom any dog that is not up to date on their rabies vaccinations.
  8. Matting
    • If your dog is excessively matted your dog will receive a short hair cut to "start over." Please keep in mind that a matted coat can cause numerous health conditions, including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, mold and skin folds trapped and hidden in the mats.
    • As our rates are based on our time, if we end up spending an excessive amount of time dealing with mats then some additional charges may apply. Dematting fees are $1.00 per minute.